BeNexSkill — Digital Product Delivery Policy

Effective Date: 15 October 2026

1. Product Format

BeNexSkill currently sells digital educational products, including downloadable PDF courses. Video courses and other learning formats may be introduced later.

Unless the product page states otherwise, no physical item will be shipped.

2. Delivery Method

After successful payment confirmation, the customer will ordinarily receive:

1. An on-screen download option or access link after checkout.

2. An email containing the relevant download or access link.

Email delivery depends on the customer providing a valid email address and the delivery system functioning correctly.

3. Delivery Timeline

Our normal delivery target is immediate delivery or within 24 hours of successful payment confirmation.

If the product is not available within this period, contact we@benexskill.in with your order number and payment reference. We will investigate and provide access or another appropriate remedy.

4. Incorrect Email Address

Customers should carefully check their email address during checkout.

If you entered an incorrect address, contact support. We may verify your order and correct the delivery details where reasonably possible.

5. Missing Emails and Broken Links

Before contacting support, please check your inbox, spam, promotions and junk folders.

If the download link is broken, the file cannot be opened or the email never arrives, contact us. We will make reasonable efforts to restore access or supply a working copy.

6. Technical Requirements

Customers should have a compatible device, internet access and suitable software to open the file format stated on the product page.

Unless expressly included, the purchase does not provide a device, paid software subscription or third-party service.

7. File Access and Security

Customers should retain their purchase confirmation and keep their download links and purchased files secure.

Any expiry period, access restriction or material limitation will be disclosed on the relevant product page before purchase.

A third-party hosting or email service interruption does not remove our responsibility to address a valid delivery problem.

8. Failed or Duplicate Payments

If your payment succeeds but no order is generated, or if you believe you were charged more than once, contact support with the transaction details.

We will verify the payment status before taking corrective action or issuing any refund that is due.

9. Contact

Email: we@benexskill.in
Phone: +91 9718282339
Business: BeNexSkill, operated through Growth BJEY