BeNexSkill — Privacy Policy

Effective Date: 15 October 2026

1. Introduction

This Privacy Policy explains how BeNexSkill, operated by Bablu Mahour through Growth BJEY Agency, handles personal information in connection with its website, purchases, digital course delivery and customer support.

We aim to collect and use information for defined business purposes, protect it using reasonable safeguards and comply with applicable Indian privacy and data protection requirements.

2. Information We May Collect

Depending on how you interact with the store, we may collect:

• Contact details: name, email address, phone number and billing information.

• Order information: purchased products, order number, purchase date, transaction reference and payment status.

• Customer communications: messages, complaints, feedback, reviews and support requests.

• Technical information: IP address, browser and device information, cookie identifiers and website activity, where collected.

• Preferences: marketing consent, communication preferences and relevant cookie settings.

We do not ask customers to send complete payment-card credentials or bank account passwords through ordinary customer-support messages.

3. How We Use Information

We may use information to:

• Process orders and verify payments.

• Deliver course files and download links.

• Send purchase confirmations and essential service emails.

• Respond to customer requests and complaints.

• Investigate suspected fraud, duplicate transactions and payment disputes.

• Maintain appropriate accounting and business records.

• Protect the website and troubleshoot technical issues.

• Improve our website and customer experience.

• Meet applicable legal, tax and regulatory obligations.

• Send promotional messages where the required consent or other lawful basis exists.

We will not treat a course purchase as automatic consent to unrelated promotional messages where separate consent is required.

4. Shopify, Razorpay and Other Service Providers

The store may use Shopify for storefront and checkout functions, Razorpay for payment processing, and third-party services for email delivery, file hosting, analytics, security or customer support.

These providers may process information as necessary to perform their services and under their applicable contractual and privacy terms.

The exact providers and technologies used will depend on the store configuration. We will update this policy if material changes require additional disclosures.

5. Payment Information

Payments are processed through the payment service provider made available at checkout.

We may receive order confirmations, payment status and transaction references needed to manage purchases and refunds. The handling of payment credentials is also subject to the relevant provider's systems and privacy terms.

6. Cookies and Analytics

The website may use cookies and similar technologies for essential website functions, security, preferences, analytics and advertising.

Where applicable law requires consent, non-essential cookies and tracking technologies will be used in accordance with the required consent mechanism.

You may also be able to manage cookies through your browser or available website settings. Blocking essential cookies may affect checkout or other store functions.

7. Email Communications

We may send transactional messages relating to purchases, delivery, access, customer support and legal matters.

Promotional emails will be sent in accordance with applicable requirements. Customers may unsubscribe from promotional messages through the available unsubscribe mechanism.

Unsubscribing from marketing messages will not necessarily stop essential order-related or legally required communications.

8. Sharing of Information

We may share relevant information with service providers, payment processors, professional advisers and authorities where reasonably necessary for business operations, dispute handling or compliance with law.

We do not sell personal information as a standalone commercial product.

We will not disclose customer information for unrelated purposes merely because a customer purchased a course.

9. Retention

We retain information for as long as reasonably necessary for its stated purpose, subject to applicable recordkeeping obligations, tax and accounting requirements, dispute resolution, security needs and other lawful retention grounds.

When information is no longer required and no lawful retention basis remains, we will take appropriate steps to delete or anonymise it.

10. Security

We use reasonable technical and organisational safeguards appropriate to the information we handle.

No online system, website or electronic transmission can be guaranteed completely secure. If a personal data breach occurs, we will take the steps required by applicable law, including any relevant notification obligations.

11. Privacy Requests and Rights

Depending on the applicable law and provisions in force, individuals may have rights to request access to, correction of or deletion of personal information, withdraw consent where processing relies on consent, or raise a privacy complaint.

To make a request, contact we@benexskill.in.

We may request reasonable identity verification before responding. We may also retain information where the law requires or permits it.

Requests will be handled within applicable legal timelines.

12. Children's Information

Our paid products are intended for customers who can lawfully enter into the relevant purchase contract.

We do not knowingly seek to collect children's personal information in violation of applicable law. If you believe a child has provided information inappropriately, contact us so we can assess the matter and take any required action.

13. International Processing

Shopify and other service providers may process information outside India. Where applicable, we will observe the legal requirements and safeguards governing such processing and transfers.

14. Changes to This Policy

We may update this policy when our business, website, service providers or legal obligations change.

The latest version will display its effective date.

15. Contact and Grievances

Brand: BeNexSkill
Proprietor: Bablu Mahour
Operating Business: Growth BJEY Agency
Email: we@benexskill.in
Phone: +91 9718282339

Privacy requests and complaints may be sent to the contact details above.

This policy should be read alongside our Terms & Conditions, Digital Product Delivery Policy and Refund & Cancellation Policy.