BeNexSkill — Return, Refund & Cancellation Policy

Effective Date: 15 October 2026

1. Digital Products

BeNexSkill currently sells digital educational products, including downloadable PDF courses.

Because digital files can be accessed and copied electronically, there is no physical product to return under the normal purchase process.

Please read the complete product description, course outline, included chapters, format, limitations and stated content cutoff before placing an order.

2. Change-of-Mind Refunds

BeNexSkill does not ordinarily provide refunds solely because a customer:

• Changes their mind after purchasing.

• Decides not to study or use the course.

• Dislikes the instructor's teaching style or personal opinions.

• Finds that the course does not match their personal preferences after reviewing the description.

• Expected additional topics that were not listed as included in the product description.

This restriction applies only to the extent permitted by applicable law. It does not remove any statutory consumer rights or remedies.

3. Course Content and Customer Expectations

Our courses present the instructor's knowledge, experience, explanations and opinions on the specific topics described on the product page.

Purchasing a course does not mean that every possible subject, interpretation or future platform update will be covered.

However, if a course materially differs from its description, omits a deliverable expressly promised on the product page or is otherwise subject to a legally recognised remedy, the customer may contact us for investigation.

4. Situations We Will Investigate

Please contact us if:

• Payment was successful but the course was not delivered.

• The download link is broken or access does not work.

• The delivered file is corrupted or unusable.

• You were charged more than once for the same purchase.

• The delivered product materially differs from its description.

• An unauthorised transaction appears to have occurred.

Depending on the circumstances and applicable law, an appropriate resolution may include restoring access, supplying a corrected file, replacing the affected digital deliverable, issuing a refund or providing another legally required remedy.

5. How to Request Assistance or a Refund

Email we@benexskill.in and provide:

• Your order number.

• The email address used during checkout.

• The date and amount of payment.

• The payment transaction reference, if available.

• A description of the issue and supporting screenshots where relevant.

Please contact us as soon as reasonably possible after identifying the problem so we can investigate it efficiently.

Any suggested reporting period does not shorten a mandatory legal deadline or remove a statutory right.

6. Review and Processing

We will investigate requests fairly and respond within a reasonable period, subject to applicable legal timelines.

Where a refund is approved or legally required, we will ordinarily initiate it through the original payment method where practicable. The time taken for the amount to appear in the customer's account may depend on the payment provider or bank.

We will verify pending, failed or reversed payments before issuing an additional refund.

7. No Waiver of Consumer Rights

This policy does not prevent customers from raising lawful complaints through applicable consumer protection authorities or dispute-resolution mechanisms.

Nothing in this policy authorises misleading product descriptions, non-delivery of purchased products or refusal to provide a remedy that the law requires.

8. Contact

Email: we@benexskill.in
Phone: +91 9718282339
Grievance Contact: Bablu Mahour, Proprietor
Business Address: A Block Sangam Park, North Delhi - 110007